DVHA offers support for Vermonters potentially affected by Change Healthcare cyberattack

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MONTPELIER — The Department of Vermont Health Access (DVHA) is notifying Vermonters of support programs available for those concerned about the security of their personal data due to the recent cyberattack on Change Healthcare’s systems.

Change Healthcare, which operates Vermont’s Medicaid pharmacy claims system, experienced a significant cyber security issue on February 21, 2024.

While pharmacy claims began processing again on March 18, Change Healthcare and their parent company, UnitedHealth Group, have not yet informed DVHA of what member information may have been compromised during the incident.

Given the ongoing nature and complexity of the review process, it may take several months of continued analysis before enough information is available to identify and directly notify impacted customers and individuals.

In the meantime, UnitedHealth Group is providing support to potentially affected members of the public.

On April 22, UnitedHealth Group announced a support website containing multiple programs to assist people who may be concerned about their personal data potentially being impacted.

A dedicated call center has been established to offer free credit monitoring and identity theft protection for two years to anyone affected. The call center, which can be reached at 1-866-262-5342, also includes trained clinicians to provide support services.

Further details about these resources can be found on the dedicated website at http://changecybersupport.com/.

UnitedHealth Group reports that it is in communication with law enforcement and regulators and will provide appropriate notifications when the company can confirm the information involved.

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